Terms of service

1. General Provisions & Company Details

These Terms of Service govern the use of the online store available at esencya.eu and the sale of products offered therein.

The store is operated by:

  • Business Name: Konrad Cywiński
  • Registered Address: Ul. Gliniana 11, 95-030 Rzgów, Poland
  • Tax Identification Number (NIP / VAT-EU): PL1133177376
  • National Business Registry Number (REGON): 542533774
  • Contact Email: info@esencya.pl
  • Designated Single Point of Contact (EU Digital Services Act): info@esencya.pl

2. Orders & Contract Conclusion

  • Orders can be placed 24/7 through the website either as a guest or via a registered customer account.
  • Placing an order constitutes an offer to purchase the specified products. The sales contract is legally concluded when the customer receives an automated order confirmation email indicating that the order has been accepted for fulfillment.
  • Customers must provide accurate, complete shipping and billing details. We reserve the right to verify or cancel orders containing demonstrably incorrect or fraudulent information.

3. Pricing, Taxes & B2B Purchases

  • Prices on esencya.eu are displayed in Euros (EUR) and are inclusive of applicable VAT under the One-Stop Shop (OSS) procedure according to the destination country.
  • B2B Reverse Charge: Qualified business customers within the EU providing a valid VAT-EU number (verified via the VIES system) are eligible for 0% intra-community VAT (reverse charge mechanism).

4. Payments

We accept secure payment methods processed via integrated payment gateways (such as Shopify Payments, credit/debit cards, Apple Pay, Google Pay, and other localized methods displayed during checkout).

5. Delivery & Performance

Products are delivered to the address provided during checkout according to the conditions outlined in our Shipping Policy. Risk of loss passes to consumer buyers upon physical receipt of the package.

6. Complaints & Statutory Warranty

  • We are legally obligated to deliver goods in conformity with the sales contract.
  • If a product is defective or does not match the description, consumers may lodge a complaint by contacting us at info@esencya.pl. We will respond to complaints within 14 calendar days.

7. Online Dispute Resolution (ODR)

In accordance with EU regulations, consumer disputes can be submitted to the European Commission's Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

8. Governing Law

These Terms of Service are governed by Polish law, without prejudice to any mandatory consumer protection rights guaranteed by the laws of your country of residence within the European Union.